Facility Maintenance Software Our technology solution keeps you informed and connected
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Frequently Asked Questions

1. What is included with Facil-ITy?
2. Is your system secure?
3. Who owns the data?
4. What are the hardware requirements to use Facil-ITy?
5. How much are the system enhancements?
6. How much do you charge for each user?
7. What is a work order and how can our organization benefit?
8. How can I manage Internal Technicians on Facil-ITy?
9. Which industries are using Facil-ITy?
10. What if I need support?
11. Why do you include unlimited users at no additional charge?
12. Can our sub-contractors and clients use the system?
13. How do I get started?
14. How do I install an upgrade to Facil-ITy software?

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1. What is included with Facil-ITy?

Facil-ITy includes training and consulting services, key features such as the mobile app, web portals and third party integration, and the core technologies consisting of notes, documents, audit trails and maps.

2. Is your system secure?

Yes, our system is completely secure. Each vendor, client or other user has their own link to access the software with their own User ID and Password.

3. Who owns the data?

You own the data that is entered into the system. Facil-ITy does not own any of the data.

4. What are the hardware requirements to use Facil-ITy?

There are no specific hardware requirements. Facil-ITy can be run through your internet browser. A smart phone or tablet would be necessary to run the mobile application. You do not need to do any investment on infrastructure when you start with us.

5. How much are the system enhancements?

Facil-ITy makes periodic system enhancement and will be available to all customers based on the license agreement.

6. How much do you charge for each user?

Facil-ITy provides unlimited user access so that customers can easily expand their business.

7. What is a work order and how can our organization benefit?

A work order is a request from a client directed to a vendor to complete a service. Facil-ITy can benefit your company by providing a solution to process work orders and invoices within our system. Work order benefits include a full audit trail, user level security and reports.

8. How can I manage internal technicians on Facil-ITy?

Facil-ITy collects data on its inception and makes all users stay connected. Your corporate office receives the data as the work progress. You will get real time update of your internal technicians including the current geo locations which help you to allocate to the next nearest work.

9. Which industries are using Facil-ITy?

After analyzing the industry trends for years we identified the need to have facility maintenance industry specific software rather than having generalized software. Our software is specific for small to medium size companies who handles facility maintenance work orders. Our software connects every person using one centralized system, for real-time collaboration, to reduce phone calls, e-mails and faxes and to save time.

10. What if I need support?

Facil-ITy includes both email and telephone support. We also have a complete help manual available to guide you through every aspect of our technology.

11. Why do you include unlimited users at no additional charge?

Facil-ITy software is very streamlined and can provide support to any number of users. Facil-ITy charge per work orders and not based on the number of users. We grow as you grow and we include unlimited user access to all licensed customers.

12. Can our sub-contractors and clients use the system?

Facil-ITy provides unlimited access to the system for clients and vendors without any additional charge from the customers. Facil-ITy helps your sub-contractors provide better service for your clients. This make all the users including your internal staffs, sub-contractors and your clients stay connected.

13. How do I get started?

Call or email us to have a free no obligation demonstration by top level industry experts. Our experts who demonstrates the system has both industry knowledge and technical background to answer all your questions.

14. How do I install an upgrade to Facil-ITy software?

Within the hosting environment, Facil-ITy manages and executes all system upgrades and releases within maintenance windows so users receive all of the new features without your firm’s involvement.